Privacy Policies

cjbbq.com is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. The following outlines cjbbq.com's privacy policy and details the measures we have taken to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience. By visiting cjbbq.com, you are agreeing to the policies detailed below.

What if I communicate with cjbbq.com electronically?

When you send an email to cjbbq.com or visit the web site, you are communicating with us electronically. You consent to receive communications from us electronically. cjbbq.com may communicate with you by email, by updating or posting notices on the web site. You agree that all agreements, notices, disclosure and other communications that cjbbq.com provides to you electronically satisfy any legal requirement that such communication be in writing. All communications with cjbbq.com become the property of cjbbq.com.

What information does cjbbq.com collect?

In order to serve you better, cjbbq.com collects and stores your personal information when you create an account on cjbbq.com. An account is created when you make a purchase on cjbbq.com. When creating an account, we ask you for your first and last name, your e-mail address, and perhaps some other similar information. If you are making a purchase, we will additionally ask you for your billing address, shipping address, and credit card information. Our system also may gather information about the areas you visit on our site as well as the IP address you use to connect to our site. We may use this data internally only for 2 reasons: 1) to personalize your experience on cjbbq.com.com and the marketing materials you receive from cjbbq.com and 2) to prevent fraud on your account. We would not share any of this data on an individual basis (we may share it in an aggregate form without personal identifiers) with any outside company other than perhaps consultants or service providers of cjbbq.com who were assisting cjbbq.com in serving you better. Of course, to the extent that we would ever share any of that information with a consultant or service provider, we would only do so if that party agreed to protect your private information by adopting a privacy policy at least as stringent as our own. We do use navigational information both in the aggregate and on an individual basis to understand how our visitors use cjbbq.com so that we can make our site better. We do not keep track of where you go on the World Wide Web.

What does cjbbq.com do with this personal information?

Your information is used to process your orders and personalize your shopping experience on cjbbq.com, for internal purposes and to comply with any legal requirements. By storing your personal information on a secure server, cjbbq.com is able to shorten your checkout process, we also review what kinds of products appeal most to our customers as a group. This statistical information helps us improve our offering in the same way that other companies change their catalog based on what sells best. We may also use information about the kinds of products you buy from cjbbq.com to make other marketing offers to you. Of course, you always have the option to opt-out from receiving such offers (for instructions on how to opt-out, please see below).

How does cjbbq.com safeguard my personal information?

cjbbq.com has implemented a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information supplied by you is transmitted via Secure Socket Layer (SSL) technology and securely stored in cjbbq.com's database.

How does cjbbq.com use my e-mail address?

Your e-mail address is used to create and identify your account on cjbbq.com. Your e-mail address is also used by cjbbq.com to correspond with you about any orders that you may place or to notify you with the results of any contests you may have entered. We may also use your e-mail address to notify you about important functionality changes to the Web site, new cjbbq.com services and special offers and promotions we think you'll find valuable.

How can you remove your name from our direct mail or email list?

To have your email address removed from our list of addresses that receive information about new products, service, sales and promotions, simply click on the "Unsubscribe" link that appears at the bottom of any email and follow the simple instructions. To have your name and address removed from our list of addresses that may receive information about new products, sales and promotions via regular mail from cjbbq.com, simply send an email to contact@cjbbq.com and type UNSUBSCRIBE as the subject of your reply.

Your consent

You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your assent to cjbbq.com's privacy policy. cjbbq.com reserves the right to change the terms of service, including this privacy policy, at any time, without advanced notice. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think If you have any comments or questions about cjbbq.com's privacy statement, please e-mail us at contact@cjbbq.com.

Security Policies

Guaranteed secure transactions

cjbbq.com maintains physical, electronic, and procedural safeguards to protect your personal information. In the rare instance that an unauthorized person obtains your credit card information and uses it, by federal law, you are only liable for the first $50. In any instance where you have discovered or suspect fraud, you need to contact your credit card companies immediately. Because we are so confident in our security measures, we will reimburse you for the $50 not covered by your credit card company. That's our security guarantee. And for you, it means there is no risk when shopping at cjbbq.com.

Secure technologies

Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and cjbbq.com ever see it. Some Web browsers and some firewalls will not permit a secure connection. If your Web browser will not permit a secure connection, you can use a standard server connection to complete your transaction, but this method is not guaranteed to be secure.

How to tell that your browser is secure

To check that your browser is in secure mode, check that a "lock" or a "key" icon is displayed in the lower left-hand corner of your browser window. You can also check by looking at the URL bar on top of your browser. This line will typically show the first characters as "https" when a secure connection has been established rather than "http" which indicates a connection that is not secured.

Ordering Policies

We sell quality, inspected merchandise and want to make sure that you're happy with your purchase. If you're not completely satisfied with your order you may return it for exchange or refund.

Customer Service

If you need more information about merchandise than provided online or would like assistance with your order please email us at contact@cjbbq.com.

Method of Payment

We accept credit cards (Visa, Mastercard, Discover Card, American Express). Sorry, we cannot accept personal checks.

Confirmation of Order

You will receive email confirmation of your order.

Standard Delivery

We ship UPS Ground within the Continental United States. All orders must carry a street address and telephone number. Sorry, we are not able to ship to PO, APO or FPO boxes. Delivery time is approximately 2 to 3 weeks. Items ordered together usually arrive together. If it is necessary to ship items separately Shipping and Handling will be charged only once, against the first shipment.

Rush Delivery

Rush delivery is available at extra cost. Please email or call Customer Service for an estimate of charges.

Sales Tax

California sales tax applies to orders shipped within or to California.

International Orders

For information regarding all orders outside the continental United States, please contact our sales department at contact@cjbbq.com.

Damaged Deliveries

If you receive merchandise damaged in delivery please email or call Customer Service and we will arrange reshipment or refund if the item(s) is out of stock. In order for us to file a claim against the carrier you should retain the original shipping carton and damaged merchandise until Customer Services authorizes disposal.

Returns

If you're not completely satisfied with your purchase we will gladly offer you an exchange or refund (excluding Shipping and Handling charges) within 30 days of order receipt. A Return Form with instructions is included with your order.

Accuracy of Information and Pricing

We carefully check the information about our merchandise, its availability and the prices posted online. Errors may occur however and we reserve the right to correct information and prices.

Return Policies

You will have 30 days to return your purchase if you are not satisfied with the order. If it is apparel it will need to not be worn and in the same condition as when you received it. If it is a sauce or spice then the lid and seal cannot be broken or you will not be refunded.

If we sent you the wrong item then please send the item back with the original invoice and we will send you the correct item back. Please contact us for more details at contact@cjbbq.com.

If you want to return or change your order for any reason other than us sending you the wrong item ordered then please follow the instructions below.

Easy Returns and Exchanges by Mail:

Returns by mail - $6.00

1. Circle the item(s) that you’re returning and note the quantity and reason(s) for return on your invoice.
2. Pack your return securely, in the original package if possible, and include your completed invoice.
3. Print out a pre-paid UPS return shipping label.
4. Affix your UPS return shipping label to the packaging. Make sure no other tracking labels are shown.
5. Take the package to your nearest UPS drop off location.

When you mail your purchase back to us using the pre-paid UPS shipping label, we'll deduct a flat fee of $6.00 from your order refund for return postage.

Please send all returns to the following address:

C&J Barbeque
1010 S. Texas Avenue
Bryan, Texas 77803

International Returns

We cannot offer merchandise exchanges or refunds on orders shipped internationally.

What’s eligible for return?

You can return or exchange any item that’s in its original condition (unwashed and unworn) or defective, unless it was purchased for final sale.

Can I return any online purchase to a store?

No.

Can I return Sale items online or to a store?

No, we do not accept returns or exchanges on sale merchandise, online or in stores.

Exchanges

If you want a different shirt or different size then you will need to follow the same return procedures listed above. Instead of deducting $6.00 from your credit card (because we aren't refunding any money) you will need to include a check for $6.00 to cover our shipping and packing expense. Your exchange item will be sent one the check clears.

Terms and Conditions

Please read our terms and conditions carefully before using our website.

Proceeding to use the website will indicate your acceptance of the following terms and conditions. If you wish to use any services produced online now or in the future, you are also subject to the applicable terms. We reserve the right to change the website and these terms and conditions from time to time without notice to you, and your continued use of the website indicates your continued acceptance of the terms and conditions as modified.

Communications with Website Users

Cookies

Your Web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages may not fully function and you may not be able to access certain information on this site.

Copyright Notice

This website and the information contained within it is protected by copyright. Reproduction of part or all of the website contents in any form is prohibited unless for personal use. Content of this website may not be copied to any other publication (including electronic, hard copy or others). Interior deep linking or framing of this website is prohibited without permission of C&J Barbeque.